Privacy Policy

Effective date: May 22, 2026

This Privacy Policy explains how Junious Digital Laboratories, LLC ("JDL", "we", "us", "our") collects, uses, shares, and protects information when you visit our website or use our services. Our goal is to be honest about what we collect, why, and which third parties we use to operate our business.

1. Information we collect

Information you provide directly

• Contact details such as name, email address, phone number, and company name when you book a consultation, fill out a form, subscribe to our newsletter, or purchase services.
• Booking and intake form responses, including: company headcount, current monthly IT/software spend, project timeline, your stated business problem or bottleneck, and any other context you provide.
• Billing and payment information when you purchase services (processed by third-party payment providers; we do not store full card numbers on our servers).
• Project files, content, credentials, and other materials you share with us to deliver services.
• Communications you send us via email, chat, AI assistant search ("Concierge"), or our contact channels.

Information collected automatically

• Usage information: pages visited, time on each page, scroll depth, clicks, dead-clicks (clicks that don't produce a response), rage-clicks, search queries you enter into our site, and the referring URL that brought you to the site.
• Session recordings and heatmaps captured by Microsoft Clarity (see Section 4) for the purpose of improving usability. Recordings exclude sensitive form fields where technically possible.
• Device and browser information: IP address, approximate location (country/region/city) inferred from IP, device type, operating system, browser version, screen size, language.
• Marketing-attribution identifiers: Google click ID (gclid), wbraid, gbraid, Microsoft click ID (msclkid), Meta click ID (fbclid), and UTM parameters (utm_source, utm_medium, utm_campaign, utm_content, utm_term) when present in the URL you arrived at.
• Cookies, localStorage, and sessionStorage values used for site functionality, popup-suppression timers, and marketing attribution (see Section 3).

2. How we use information

We use information to deliver our services, attribute marketing performance, communicate with you, and protect our systems.

Primary uses

• Schedule and conduct consultation calls, deliver implementation work, and manage your account.
• Process payments and handle billing.
• Send transactional messages: appointment confirmations, prep emails, invoices, and service updates.
• Improve our website and services through analytics, session recordings, and conversion-rate optimization.
• Protect against fraud, scam attempts, and platform abuse (we use automated heuristics to flag suspicious lead submissions).

Marketing and outreach

• With your consent (where required), we may send newsletters or promotional emails. You can opt out anytime via the unsubscribe link in any email or by contacting us.
• If you submit a contact form or book a consultation, we may follow up by email regarding that specific inquiry.
• We measure ad-campaign performance using marketing-attribution identifiers (Section 5) so we know which advertising spend produces business outcomes.

3. Cookies and tracking technologies

We use the following types of storage and tracking:

• Essential cookies: required for site functionality (session management, security).
• Analytics cookies and scripts: Google Analytics 4 and Microsoft Clarity. See Section 4 for specifics.
• Advertising cookies and pixels: Google Ads conversion tracking, Meta Pixel. See Section 4.
• localStorage (stored in your browser, up to 90 days): we store marketing-attribution identifiers (gclid, utm_* etc.) so a click on our ad can be connected to a later booking or purchase even if you visit multiple times. We also store popup-dismissal timestamps so we don't show you the same popup repeatedly.
• sessionStorage (cleared when you close the browser tab): we use this for in-session popup suppression and to carry marketing-attribution identifiers across booking-form steps on the same visit.

You can clear cookies and storage via your browser settings, use private/incognito browsing to prevent persistence, or use browser extensions and opt-out tools provided by the third parties listed below.

4. Specific third-party services we use

To be fully transparent, here are the specific third-party services that may receive data when you use our website. Each service has its own privacy policy, linked below.

• Google Analytics 4 (measurement ID G-95WPD0L1LY) — site analytics and audience insights. https://policies.google.com/privacy
• Google Ads conversion tracking (advertiser ID AW-18110538866) — measures whether ad clicks lead to bookings or purchases. https://policies.google.com/privacy
• Microsoft Clarity (project wlkf86j0m5) — anonymized session recordings, heatmaps, and click analytics for usability improvements. https://privacy.microsoft.com/privacystatement
• Meta (Facebook) Pixel (pixel ID 1295028765912905) — measures ad performance on Meta platforms. https://www.facebook.com/policy.php
• Cloudflare — content-delivery network, DDoS protection, and edge computing. May process your IP address and request metadata. https://www.cloudflare.com/privacypolicy/
• Odoo — CRM, booking, and business-management platform where your contact information, booking details, and communications with us are stored. https://www.odoo.com/privacy
• Google Calendar / Google Workspace — calendar synchronization for booked appointments. https://policies.google.com/privacy
• Payment processors (when applicable) — we use third-party payment processors that comply with PCI-DSS standards. Full card numbers are never stored on our servers.

We do not sell your personal information to any of these services for advertising or other commercial purposes.

5. Marketing attribution and advertising

When you click one of our advertisements on Google, Microsoft Bing, or Meta and arrive at our website, the ad platform appends a click identifier to the URL (e.g., gclid for Google Ads). We capture this identifier in your browser's localStorage and attach it to any subsequent form submission or booking you make on our site, so we can measure which campaigns produced business outcomes.

We may send hashed (one-way encrypted) versions of your email address or phone number to Google or Meta for the purpose of "Enhanced Conversions" measurement, where our advertising platforms can confirm that a conversion occurred without us exposing your raw contact details to them. This is optional — you may opt out by contacting us.

We do not use this data to build advertising profiles for sale to third parties.

6. Booking and form data

When you book a consultation through our website, we ask the following qualifying questions to make our conversation productive. All answers are stored in our CRM and visible only to Joshua Junious and authorized JDL staff:

• Your phone number (required, used only to contact you about your scheduled meeting).
• Your company name.
• Whether you are looking to buy IT services from us, or whether you are reaching out to sell services or a partnership to JDL. (This filters our sales pipeline; it does not affect how we treat your data.)
• Approximate company headcount.
• Approximate current monthly IT/software spend.
• Whether you are the decision-maker for IT spending.
• Timeline for resolving your stated business problem.
• Open-text description of your current IT or operations bottleneck.

We retain booking and form data in our CRM for as long as your record is active. You may request deletion at any time (see Section 11).

7. Sharing and disclosure

We share information only in the limited circumstances described below.

• Service providers: the third-party services listed in Section 4 receive only the information they need to perform their function and are contractually bound to keep it secure.
• Legal and safety: we may disclose information to comply with applicable law, respond to lawful requests (subpoenas, court orders), protect our legal rights, prevent fraud, or protect the safety of our users or the public.
• Business transfers: in the event of a sale, merger, acquisition, or reorganization, your information may be transferred as part of the transaction. We will notify affected users where required by law.

We do not sell your personal information for monetary consideration.

8. Data retention

We retain personal information only as long as necessary to:

• Deliver the services you requested;
• Comply with our legal, accounting, and tax obligations;
• Resolve disputes and enforce our agreements;
• Maintain accurate business records.

When information is no longer needed, we delete or anonymize it. You may request earlier deletion of your own data (see Section 11).

9. Security

We take reasonable technical and organizational measures to protect information from loss, misuse, and unauthorized access, including TLS encryption for data in transit, access controls on our CRM and infrastructure, and regular security reviews. However, no system is completely secure. If a security incident affects your personal data, we will notify you in accordance with applicable law.

10. International transfers

JDL is based in the United States. Our servers and most of our service providers are also based in the U.S. If you access our services from outside the U.S., your information will be transferred to and processed in the U.S. By using our services, you consent to this transfer. Where required by law (e.g., for EU/UK residents under GDPR), we use standard contractual clauses or other approved transfer mechanisms.

11. Your choices and rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: request a copy of the personal data we hold about you.
• Correction: ask us to correct inaccurate or incomplete information.
• Deletion: request that we delete your personal data, subject to limited legal/contractual exceptions.
• Portability: request that we provide your personal data in a portable format.
• Opt-out of marketing: unsubscribe from any email by clicking the link in the footer, or contact us directly.
• Opt-out of analytics/advertising tracking: use browser-based opt-out tools (e.g., Google Analytics Opt-out browser add-on; AdChoices) or browser privacy settings.
• California residents (CCPA/CPRA): you have the right to know what personal information we collect, to delete it, and to opt out of any "sale" or "share" of personal information for cross-context behavioral advertising. We do not sell your personal information.
• EU/UK residents (GDPR/UK GDPR): you may also lodge a complaint with your local data-protection authority.

How to submit a request: email inquire@juniouslabs.digital with the subject line "Privacy Request" and a description of what you'd like. We will verify your identity and respond within 30 days (or sooner where required by law).

12. Children

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected information from a child under 13, we will delete it. If you believe we may have collected such information, please contact us.

13. Third-party links

Our website may contain links to third-party websites and services that are not operated by us. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information to them.

14. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the services we use, or applicable law. When we make material changes, we will update the "Effective date" at the top of this policy and, where appropriate, provide notice through the website or email.

15. Contact us

If you have questions, requests, or feedback about this Privacy Policy or our privacy practices, please contact us:

Junious Digital Laboratories, LLC
1500 N Grant St., STE R
Denver, CO 80203
USA

Email: inquire@juniouslabs.digital

This policy reflects the technical practices in place as of the effective date above. It is provided in good faith to be transparent with our visitors and customers but does not constitute legal advice. For binding legal interpretation, consult a qualified attorney.